Privacy Policy
ScootAround ("we", "us", "our") operates the website at [scootaround.net] and provides mobility scooter, wheelchair, and walker rental and sales services from our shop at Av. Gamonal, 9, 29630 Benalmádena, Málaga, Spain.
This policy explains what personal data we collect when you use our website or book with us, why we collect it, and what rights you have over it. It applies to visitors, customers, and anyone who submits a booking or enquiry through our website.
1. Who is responsible for your data
ScootAround is the data controller for the personal information described in this policy. If you have any questions, you can contact us at:
- Email: scootaroundspain@gmail.com
- Phone/WhatsApp: +34 655 717 967
- Address: Av. Gamonal, 9, 29630 Benalmádena, Málaga, Spain
2. What information we collect
Depending on how you use the site, we may collect:
- Booking and contact details: first name, surname, phone number, home address, and email address. First name and email are the only fields required to complete a booking; the rest are optional but help us serve you better.
- Identification details: a passport number, where provided, which we may ask for as part of verifying a rental for insurance and liability purposes.
- Booking details: the product(s) you rent or purchase, your chosen dates, delivery or collection preference, and pricing.
- Payment information: payments are processed directly by Stripe, our payment provider. We do not store your card details ourselves — Stripe handles this in line with its own security standards and privacy policy.
- Technical information: standard log data such as your IP address, browser type, device type, and the pages you visit, collected automatically when you use the site.
- Language preference: whether you're browsing in English or Spanish, stored so the site remembers your choice.
3. Why we process your information, and our legal basis
- To create and manage your booking, and to communicate with you about it — necessary to perform our contract with you.
- To verify eligibility to rent mobility equipment, and for insurance/liability purposes — necessary for our legitimate business interests and legal obligations as a rental provider.
- To process payments securely via Stripe — necessary to perform our contract with you.
- To respond to enquiries sent through our contact form or WhatsApp — necessary for our legitimate interest in providing customer service.
- To keep basic technical logs for security and to understand site usage — necessary for our legitimate interest in keeping the site secure and working well.
We do not use your information for marketing unless you separately opt in to that in future, and we do not sell your personal information to third parties.
4. Who we share your information with
We share personal data only where necessary to run the service:
- Stripe (payment processing), when online payment is active.
- Our website hosting and infrastructure providers, who store the site's data securely on our behalf.
- Google Maps, to show our location and provide directions — this may involve Google receiving standard technical data about your visit to that part of the page, under Google's own privacy policy.
We do not share your information with any other third party for their own marketing purposes.
5. International data transfers
Some of our service providers (such as Stripe or our hosting provider) may process data outside the European Economic Area. Where this happens, we rely on their compliance with recognised safeguards, such as the EU Standard Contractual Clauses, to ensure your data remains protected to EU standards.
6. How long we keep your information
We keep booking and customer records for as long as necessary to fulfil the booking, meet our accounting and legal obligations, and handle any disputes . You can ask us to delete information that we're not legally required to keep — see your rights below.
7. Your rights (GDPR)
As we operate in the EU, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data, where we're not required to keep it for legal reasons.
- Restrict or object to certain processing.
- Request a copy of your data in a portable format.
To exercise any of these rights, contact us at scootaroundspain@gmail.com. If you're not satisfied with our response, you have the right to lodge a complaint with the Spanish data protection authority, the Agencia Española de Protección de Datos (AEPD), at www.aepd.es.
8. Cookies
Our website uses a small number of cookies — for example, to remember your language preference (English/Spanish) and to keep the site working correctly. We don't use cookies for third-party advertising. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
9. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
10. Changes to this policy
We may update this policy from time to time, for example if the services we offer or the tools we use change. The "last updated" date at the top of this page will reflect the most recent revision. We recommend checking back periodically.
11. Contact us
If you have any questions about this policy or how we handle your information:
- Email: scootaroundspain@gmail.com
- Phone/WhatsApp: +34 655 717 967
- Address: Av. Gamonal, 9, 29630 Benalmádena, Málaga, Spain
Last updated: 22nd August 2026